Error while logging in with GitHub account

Help Wanted
1

Hi!

I am trying to login with my GitHub account but it gets stuck with " Logging you in… Please wait while we redirect you to the dashboard".
If I check the console I see the following error “Error: GraphQL error: The given email address is associated with another account”

I used to be able to login to DeepSource without problems, so maybe I had an account with my email instead of with github, but I cannot see that option anymore.

What should I do?

1 Like
2

Hey,

Could you let us know if the email ID attached to your GitHub and GitLab account are same or different? Also, are you trying to login via GitHub or GitLab?

3

Hi,

Both accounts have the same primary email, but I am interested in using your product in GitHub, not Gitlab

4

Hey,

Can you email us at support@deepsource.io with the following details:

  • your GitHub account name
  • your GitLab account name
  • the email id you use with GitLab and GitHub
5

I just sent you the details :slight_smile: